To start things off..
Today is a coworker’s last day before maternity leave and we decided to buy her lunch.
After purusing the online menu of the chosen establishment, we learned that they were sold out of about 25 percent of their lunch offerings. (It was 1pm)
We finally settled on a few things they had left and placed the order around 1:30. They told us it would be here at 2. At 2:05, after the order should have arrived, they called us to tell us that they were now out of the item that the lunchee of honor had ordered.
After a vigorous protest, they actually agreed to make the item. The order arrived at 2:30
On a scale of 1-10
Timeliness: 2 - It was a half hour late. Plus they lost points for not informing us that they were out of our ordered item until after the delivery time. 30 minutes may not seem like much but if you have a meeting to get to, or are on a specific schedule it can mean the difference between eating and not eating. Plus.. don’t lie. If you can’t get it there in 1/2 an hour don’t say you will. (note: this happens all the time)
Accuracy: 10 the order was correct in its entiretly.
Quality: 7 – Its pretty hard to screw up a tuna sandwich (though it has been known to happen). The ingredients were fresh, and while it was way too costly for what it was (another common problem) it tasted fine. The tomato soup resembled sauce more than soup, and while I liked it, it wasn’t what i was expecting. My coworker enjoyed her wrap.
Frustration: 4 – They kept from being rated lower by the fact that after we complained they special -made the item they’d run out of .. Still – Don’t be out of your lunch specials by 1pm, and don’t lie about your delivery time.
Overall I’d say this is average.
